For the most accurate fit, grab a piece of string and measure around your dog's neck, allowing a couple of fingers extra width.

If you are between sizes, we would generally recommend sizing up for comfortability. 

Otherwise, shoot us a message and we would be happy to help find the best fit for your furry friend!

Although our collars are water resistant, they are not waterproof.

As much as we love going for a dip, it is best to remove your collar before swimming or bathing.

But don't stress- accidents happen!

Gently dab your collar dry and grab your leather conditioner to restore any lost natural oils and to avoid cracking. (But try not to make a habit of it!)

As your new collar is made from genuine leather, it may be a bit stiff to work with at the start- but don't worry! If you are having trouble buckling your collar, some gentle bending might help, but know that your collar will soften over time and become easier to put on and remove, we promise!

To get the most out of your new purchase, think of it as a piece of jewellery for your dog. It is recommended to follow the care instructions provided, to store out of direct sunlight when not using, and to use a leather conditioner every couple of months to help retain the natural oils. 

It might go without saying, but if you have any house alligators around who love chewing, it may be best to store your collar out of reach when not using- to avoid any accidental ingestions!

All domestic orders will be sent via a local postal service. 

Please allow up to 3 business days for processing of your order and an additional 5-7 days for shipping itself. 

If an item is being hand-made to order, please allow additional time for this. 

If you find your collar doesn't quite fit, that's ok!

Although we do not offer refunds, we do offer a 30 day exchange policy/ warranty on full priced items only. 

Send us a message with your proof of purchase or order number and we can start the return process.

We are happy to exchange for a more appropriate fit assuming that the collar is in the same original condition with original packaging, and has been unworn by your pooch.

Return shipping will be at the buyers expense, along with any customs charges, govt taxes and duties that may arise. 

OFFICIAL Privacy Policy

Ride or Die is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and email, via our website www.rideordie.au, from media and publications, from other publicly available sources, from cookies] and from third parties.

We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Ride or Die will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Ride or Die

rideordiepets@gmail.com

Terms and Conditions

Last updated: 8th March 2026

Welcome to Ride or Die. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing this website or purchasing from us, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

1. About Us

This website is operated by Ride or Die, an online store selling physical products. Throughout the site, the terms “we”, “us”, and “our” refer to Ride or Die.

By using our website and services, you agree to these Terms and Conditions.

2. Eligibility to Use the Website

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian

• You will use the website only for lawful purposes

• You will not misuse the website or attempt to interfere with its functionality

We reserve the right to refuse service to anyone at any time for reasons permitted by law.

3. Products

Ride or Die sells physical products online.

We aim to ensure product descriptions, images, and prices are accurate. However:

• Colours may vary slightly depending on screen displays

• Product availability and pricing may change without notice

• We reserve the right to modify or discontinue products at any time

4. Orders

When placing an order through our website, you agree that:

• All information provided is accurate and complete

• You are authorised to use the payment method provided

• Orders may be cancelled if fraudulent or suspicious activity is detected

Once an order is placed, you may receive an order confirmation email. This does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order.

5. Pricing

All prices displayed on the website are listed in Australian Dollars (AUD) unless stated otherwise.

Prices may change at any time without notice.

Ride or Die is not responsible for pricing errors but will notify customers if an order is affected by an incorrect price.

6. Payment

Payment must be completed at checkout before your order is processed.

We may accept various payment methods including credit cards, debit cards, or third-party payment providers.

All payments are processed securely through third-party payment systems.

7. Shipping and Delivery

Ride or Die ships physical products to customers using third-party shipping providers.

Please allow up to 3 business days for processing and 5-7 business days for shipping via a local courier. 

Delivery times are estimates only and may vary due to:

• Carrier delays

• Weather conditions

• Public holidays

• Circumstances outside our control

Once your order has been shipped, Ride or Die is not responsible for delays caused by the shipping provider.

8. Risk and Ownership

Ownership of products transfers to the customer once the product has been delivered to the shipping address provided during checkout.

Customers are responsible for ensuring the delivery address is correct.

To the fullest extent permitted by law, Ride or Die shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or purchase of our services.

9. Returns and Refunds

Returns and refunds are handled according to our Returns Policy and the protections provided under Australian Consumer Law.

Nothing in these Terms excludes or limits your rights under Australian consumer protection laws.

We do not offer monetary refunds, however do have a 30 day exchange policy for faulty items, or items that do not fit.

Customers may be entitled to repairs or replacements, if a product is faulty, damaged, or not as described.

To be eligible for an item exchange; items must be unworn, undamaged in original condition and in its original packaging when returned. 

10. Intellectual Property

All content on this website including:

• Logos

• Branding

• Product images

• Website design

• Text and graphics

is the property of Ride or Die unless otherwise stated.

You may not reproduce, copy, or distribute any website content without written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Ride or Die will not be liable for any indirect, incidental, or consequential damages arising from:

• Use of this website

• Purchase or use of our products

• Website interruptions or technical issues

This does not limit any rights you may have under Australian Consumer Law.

You agree to indemnify and hold Ride or Die, its affiliates, officers, directors, employees, and agents harmless from and against any and all claims, liabilities, damages, losses, or expenses arising out of or in any way connected with your use of our services.

12. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only.

Ride or Die is not responsible for the content, privacy policies, or practices of third-party websites.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

14. Changes to These Terms

Ride or Die reserves the right to update or modify these Terms and Conditions at any time.

Any changes will be effective immediately upon being posted on this website.

Your continued use of the website constitutes acceptance of those changes.

15. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of Victoria.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Business Name: Ride or Die
Email: rideordiepets@gmail.com
Location: Victoria, Australia