Terms and Conditions

Last updated: 8th March 2026

Welcome to Ride or Die. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing this website or purchasing from us, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

 

1. About Us


This website is operated by Ride or Die, an online store selling physical products. Throughout the site, the terms “we”, “us”, and “our” refer to Ride or Die.

By using our website and services, you agree to these Terms and Conditions.


2. Eligibility to Use the Website


By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian

  • You will use the website only for lawful purposes

  • You will not misuse the website or attempt to interfere with its functionality

We reserve the right to refuse service to anyone at any time for reasons permitted by law.


3. Products


Ride or Die sells physical products online.

We aim to ensure product descriptions, images, and prices are accurate. However:

  • Colours may vary slightly depending on screen displays

  • Product availability and pricing may change without notice

  • We reserve the right to modify or discontinue products at any time


4. Orders


When placing an order through our website, you agree that:

  • All information provided is accurate and complete

  • You are authorised to use the payment method provided

  • Orders may be cancelled if fraudulent or suspicious activity is detected

Once an order is placed, you may receive an order confirmation email. This does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order.

 

5. Pricing


All prices displayed on the website are listed in Australian Dollars (AUD) unless stated otherwise.

Prices may change at any time without notice.

Ride or Die is not responsible for pricing errors but will notify customers if an order is affected by an incorrect price.


6. Payment


Payment must be completed at checkout before your order is processed.

We may accept various payment methods including credit cards, debit cards, or third-party payment providers.

All payments are processed securely through third-party payment systems.

 

7. Shipping and Delivery


Ride or Die ships physical products to customers using third-party shipping providers.

Please allow up to 3 business days for processing and 5-7 business days for shipping via a local courier. 

Delivery times are estimates only and may vary due to:

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Circumstances outside our control

Once your order has been shipped, Ride or Die is not responsible for delays caused by the shipping provider.

 

8. Risk and Ownership


Ownership of products transfers to the customer once the product has been delivered to the shipping address provided during checkout.

Customers are responsible for ensuring the delivery address is correct.

To the fullest extent permitted by law, Ride or Die shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or purchase of our services.

 

9. Returns and Refunds


Returns and refunds are handled according to our Returns Policy and the protections provided under Australian Consumer Law.

Nothing in these Terms excludes or limits your rights under Australian consumer protection laws.

We do not offer monetary refunds, however do have a 30 day exchange policy for faulty items, or items that do not fit.

Customers may be entitled to repairs or replacements, if a product is faulty, damaged, or not as described.

To be eligible for an item exchange; items must be unworn, undamaged in original condition and in its original packaging when returned. 

 

10. Intellectual Property


All content on this website including:

  • Logos

  • Branding

  • Product images

  • Website design

  • Text and graphics

is the property of Ride or Die unless otherwise stated.

You may not reproduce, copy, or distribute any website content without written permission.

 

11. Limitation of Liability


To the maximum extent permitted by law, Ride or Die will not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of this website

  • Purchase or use of our products

  • Website interruptions or technical issues

This does not limit any rights you may have under Australian Consumer Law.

You agree to indemnify and hold Ride or Die, its affiliates, officers, directors, employees, and agents harmless from and against any and all claims, liabilities, damages, losses, or expenses arising out of or in any way connected with your use of our services.

 

12. Third-Party Links


Our website may contain links to third-party websites. These links are provided for convenience only.

Ride or Die is not responsible for the content, privacy policies, or practices of third-party websites.

 

13. Privacy


Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

 

14. Changes to These Terms


Ride or Die reserves the right to update or modify these Terms and Conditions at any time.

Any changes will be effective immediately upon being posted on this website.

Your continued use of the website constitutes acceptance of those changes.

 

15. Governing Law


These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of Victoria.

 

16. Contact Information


If you have any questions about these Terms and Conditions, please contact us:

Business Name: Ride or Die
Email: rideordiepets@gmail.com
Location: Victoria, Australia